Grando India, operated by Om Shanti Machinery Exim (OSME) (“Grando India,” “we,” “us,” or “our”), is based in Surat, Gujarat, India, and is the authorized Indian partner for Grando digital textile printing machines.
This Privacy Policy explains how we collect, use, store, and protect information when you visit grando.co.in, submit an enquiry, request a quotation or demo, or communicate with us through phone, message us on WhatsApp, or email.
By using our website or voluntarily submitting your information, you acknowledge the practices described in this Privacy Policy.
What information we collect
We collect information in two ways:
Information you give us directly
When you contact us through our website, contact form, quotation request, demo request, phone, WhatsApp, or email, we may collect information such as:
- Name
- Company or business name
- Phone number
- Email address
- City or location
- Product or machine requirements
- Details included in your enquiry or service request
Information collected automatically
Like many business websites, Grando India may use analytics and website technologies, such as Google Analytics, to understand how visitors interact with our website.
This information may include:
- Approximate location at city or regional level
- Device and browser type
- Operating system
- Pages visited
- Time spent on pages
- Referral or traffic source
- Website interaction data
- Cookie-related information
Analytics information is generally used in an aggregated manner to understand website performance and visitor behaviour rather than to personally identify individual visitors.
Who we are
Our website is operated by Grando India / Om Shanti Machinery Exim.
Website: grando.co.in
Grando India provides digital textile printing machines and related solutions to textile businesses and manufacturers in Surat, Ahmedabad, Delhi, Noida, Ludhiana, Bhiwandi, and other locations across India, subject to product and service availability.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If our website allows users or administrators to upload images, we recommend removing embedded location information, such as EXIF GPS metadata, before uploading images.
Images containing embedded location data may allow others to obtain information about where the image was captured. Visitors may potentially download images and extract available metadata.
For your privacy and security, avoid uploading images containing unnecessary personal or location information.
Cookies, Comments, and Login Information
To improve your experience on the Grando India website, we may use cookies to remember certain information and support essential website functionality.
Cookies for Comments
If you leave a comment on our website, you may choose to save your name, email address, and website in cookies. These cookies are designed for your convenience, so you do not need to enter the same details again when submitting another comment. These cookies remain active for one year.
Temporary Login Cookies
When you visit our login page, we may place a temporary cookie on your browser to check whether your browser supports cookies. This cookie does not contain personal information and is automatically deleted when you close your browser.
Login and Display Preference Cookies
When you log in to your account, we may use cookies to securely remember your login information and selected screen display preferences.
- Login cookies: Remain active for two days.
- Screen preference cookies: Remain active for one year.
- “Remember Me” option: Keeps you logged in for up to two weeks.
When you log out of your account, the associated login cookies are removed from your browser.
Cookies for Editing or Publishing Content
If you edit or publish an article on the website, an additional cookie may be stored in your browser. This cookie does not contain personal information. It simply records the ID of the article you recently edited to support website functionality.
This cookie automatically expires after one day.
Managing Cookies
You can manage, block, or delete cookies through your browser settings. Please note that disabling certain cookies may affect login functionality, saved preferences, comments, or other features of the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We may share limited personal information where reasonably necessary to provide our services or operate our business.
This may include:
- Sales and service teams: To respond to enquiries, quotations, demonstrations, installations, and service requests.
- Logistics and delivery partners: Where necessary to deliver spare parts, inks, or other products.
- Website hosting and technology providers: To operate, maintain, secure, and improve our website.
- Analytics providers: To understand website traffic and visitor behaviour.
- Professional or business service providers: Where required for legitimate business operations.
- Government or regulatory authorities: Where disclosure is required by applicable law or legal process.
We do not share your personal information with unrelated third parties for their independent marketing purposes.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Contact us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact Grando India (Om Shanti Machinery Exim).
- Address: 18 & 19, Navjivan Ind. Soc, Nr. Amba Nagar, Naher Road, Opp. Unique Hospital, Surat, Gujarat 395003, India
- Phone: +91-93777-77071 / +91-99988-09694
- Email: grando.co.in@gmail.com